Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is the wrong item, so that we can evaluate the issue and make it right. File a complaint within 48 hours upon reception.

Exchanges and returns
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. We only allow exchange of the same or similar item with the same value and not money refunds. 

To be eligible for a return and exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at patiencemota.pm@gmail.com. If you are in Malawi, please note that returns will need to be sent to the following address: House of Neshadenda, Kawale 2, Lilongwe. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return and exchange will not be accepted.

You can always contact us for any return question at patiencemota.pm@gmail.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

In very rare and limited cases, a refund might be issued. 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at patiencemota.pm@gmail.com.